Before you book

The Complete End of Tenancy package follows our 67-point checklist. If your agent or landlord reports a cleaning issue covered by that package within 72 hours of the visit, contact us with their report and we will arrange one free re-clean of the affected area. The guarantee covers cleaning only and does not guarantee the return of a tenancy deposit.

Every Complete End of Tenancy Clean covers the kitchen including the oven, hob, extractor, emptied fridge and defrosted freezer, accessible appliance compartments, cupboards inside and out, descaled bathrooms, internal windows, skirting boards, doors, switches and all floors. Carpet steam cleaning, exterior windows and other genuine scope expansions are shown separately.

VVE Clean carries £5m public liability insurance. If you need a copy of the certificate or want to ask who will attend your property, message us before booking.

No. Most end of tenancy customers leave keys with us or with the agent. We send photos when the job is done and return keys however suits you.

Yes. We bring the equipment and cleaning products needed for the booked work. If a surface needs a specialist treatment outside the agreed scope, we will discuss it before adding anything to the price.

You pay a £30 deposit by secure card when you submit a booking request. It is deducted from the final total. We confirm availability separately, and the remaining balance is due on completion under the payment terms shown during booking.

Our prices are fixed for normal condition properties based on the details provided. If we arrive and the property has heavy soiling, mould, excessive rubbish, biohazard contamination, strong odours, pet accidents, or large/permanent stains, we will explain the issue and confirm any revised price before starting.

You can cancel or reschedule without charge until 12pm on the day before the confirmed appointment. Later changes are handled under our cancellation terms. Message us as soon as possible if your plans change.

Availability changes by service, area and property size. Send your preferred date in the booking request or ask us on WhatsApp before paying if the timing is critical.

Our main coverage is East and North London: E1, E2, E3, E5, E8, E9, E10, E14, E15, E17, E20, N1, N4, N5, N7, N8, N10, N15, N16, N17, N19, N22, NW1, NW5. If your postcode is outside that list, ask us before booking and we will confirm whether we can travel to you.

Our main services are end of tenancy, move-in, after-builders, carpet, upholstery and commercial cleaning. Tell us if the property will be occupied so we can confirm the right service and scope before you book.